Site Ordering PoliciesShipping Charges:
We ship orders within 24 hours of receipt using either UPS or USPS. Estimated shipping and handling fees are tabulated on your order form. These are only estimated charges because so many variables factor into our shipping costs (i.e. weight, residential rates vs. commercial rates, fuel surcharges, oversize/overweight packages, insurance, etc.). It is not our goal to profit from additional shipping and handling fees; we are looking for satisfied repeat customers. To give you an idea of shipping charges, we estimate 10% of your shipping total with a minimum charge of $5.
Our company policy is to send all items that we have in stock as quickly as possible; however, items that we do not have in stock are automatically "back ordered" or "special ordered" for you. We have access to so many different companies that we cannot stock all the quality materials being manufactured. In an effort to save you shipping charges we hold all back orders/special orders and send them when your order is complete. For all back orders/special orders please allow several weeks for delivery based upon our ordering cycle. If the way we handle back orders/special orders is not convenient, please let us know and we will be happy to work with you.
Back Order/Special Order:
A back order is an item that we normally stock but is currently sold out.
A special order is an item that we do not stock in the store but are happy to order for you. We consider these items to be non-returnable. We shall bring this matter to your attention at the time payment arrangements are made. You then have the option to continue with your special order or cancel it knowing it is a non-returnable item.
Idaho Book & School Supply offers an in-store credit for merchandise returned within 15 calendar days of purchase providing:
- 1. The item is unused.
- 2. The item is in saleable condition in its original packaging.
- 3. The item is accompanied by a copy of the invoice.
Please inspect all packages promptly. Any error or damage must be reported within 15 days. We make every effort to ensure that your materials arrive in the same condition as they were when they left our store. Should you have a complaint, notify us immediately and arrangements will be made to correct the problem. If you receive a package that was damaged during shipping, please contact us immediately and save all packing materials so we can file a claim with the shipping carrier.
Should you find a defect with any of the materials you purchase through Idaho Book & School Supply, please notify us and we will contact the publisher/manufacturer on your behalf to see that your item is replaced.
We promise never to sell or give any customer information to any third party. Any information gathered on this site will be used exclusively by Idaho Book & School Supply. Please note that even though we try to ensure your privacy, we face the same risks as all Internet companies.
Home Schooling Information:
Idaho Book & School Supply carries home schooling products and supplies. For Idaho home schooling regulations and curriculum information, please visit the Idaho State Department of Education.